Plants are living things and their health is dependent on their conditions. Issues like root health, disease, and pests can spring up quickly from improper care. We take excellent care of our plants and hold them to the highest standard but it is impossible to guarantee the health of a plant once you've taken it home. Despite that, it is a terrible feeling to discover your new plant isn't in the best shape. To assure that you are happy with your purchase we provide a limited guarantee for the first 5 days after pickup.
This guarantee covers root rot, disease, and pests. It does not cover leaf loss, cosmetic damage, and other issues not paramount to the plants health.
To maintain this guarantee we ask that for the first five days you do not; - Repot the plant - Remove the plant from its growing medium - Handle the roots - Trim it - Apply any pesticides, fungicides, or other treatments
If you suspect any issues with your purchase, please do not do any of the above. Contact us through our email, SafaPlantOrders@gmail.com, or our Instagram, @SafaPlantCo and we will walk you through the next steps. Once we diagnose the issue, we will either treat the plant for you or offer a replacement/store credit. We do not offer cash refunds for any of our rare plants.
If you select the Grower's Choice option you will receive a plant that generally resembles the pictured plant. You will not receive the exact plant pictured. We are sometimes able to honor requests relating to plant size, color, or maturity but cannot guarantee it.
Many of our plants have the option to select the exact plant you would like to purchase. These are denoted by a number. Each option is pictured and can be viewed by clicking the number on the product page. Please note that the plant may have grown or lost leaves since the photo was taken and may not match it exactly as a result.
Pickup and Shipping
Pickup at our Manayunk storefront is during business hours only;
Friday - Sunday 11am to 6pm
Plants ordered Monday through Thursday will be taken to the shop Friday morning and will remain there awaiting pickup until close on Sunday.
Plants ordered Friday through Sunday will typically be available the next day the shop is open.
Please wait for a confirmation email letting you know that your order is ready for pickup before heading to the shop. If you are not able to pickup your plant the closest weekend to your order please send us an email letting us know your preferred date with your name and order number.